Please read this Cookies Policy carefully before using the http://mindbodyoasis.co.uk website (the “Service”) operated by MindBody Oasis (“us”, “we”, or “our”).

What are Cookies?

Cookies are known as browser cookies or tracking cookies.  They are small, often encrypted text files, located in browser directories.  Cookies are created when a user’s browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website’s server.

Use of Cookies on our Website

Our website uses cookies to provide you the best possible browsing experience on our website. It allows us to remember your preferences, helping to customise your experience on our site. In this way when you return to our site, we can tailor content to match your preferences and show you other services you may be interested in. It also makes for smoother navigation between the pages of our website.

Cookie Data Protection

The data gathered by means of cookies is NEVER used for sharing with third parties or for placing advertisements not associated with MindBody Oasis.

Your security is never compromised in any way and your data remains completely safe. Except for the purpose of upholding the law, we never share any data associated with cookies without your express consent to do so.

The post Cookies Policy appeared first on MindBody Oasis.

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the http://mindbodyoasis.co.uk website (the “Service”) operated by MindBody Oasis (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Your Agreement

It is important to note that in booking an appointment either via our web booking service or by phone or email (contact@mindbodyoasis.co.uk) you are agreeing to our Terms & Conditions and our Privacy Policy. You also agree to attend the appointment you have booked.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of MindBody Oasis and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by MindBody Oasis.

MindBody Oasis has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that MindBody Oasis shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Appointment Cancellation Policy

At MindBody Oasis we operate a cancellation policy of 24 hours’ notice. Failure to attend an appointment with less than 24 hours’ notice of cancellation will incur the full charge of the appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.

Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions. If you need to cancel your appointment at short notice because of a long-term medical condition which varies from day to day, or in the event of a family death or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case by case basis.

An invoice for any cancellation / ‘no show’ charges will be sent to you by email for payment by bank transfer within 7 days. Following a cancellation, payment must be received before any further bookings can be taken.

Late Arrivals

It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.

Termination of Our Service

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Confidentiality

We ensure that all client information and clinical records will be kept in a safe place and will remain confidential. Unless required to do so by law or for urgent medical reasons, we will not share, sell or distribute any of the information you provide to us without your prior consent. Our consultation form allows us to refer you to members of the healthcare or complementary therapy service if we deem this appropriate to your physical or mental wellbeing.

Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.
To prevent unauthorised access or disclosure, we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires.

Each therapist working for MindBody Oasis will have access to these records, but only for the duration of their contract with MindBody Oasis, and solely for the purpose of providing you with the most appropriate treatment.

For more information, please review our Privacy Policy.

Health & Safety

All therapists at MindBody Oasis are qualified, and hold professional and public indemnity insurance, for the services that they provide.

Due to the nature of the services we provide and the need for close contact, all MindBody Oasis therapists will maintain a high standard of personal hygiene. In turn, we expect the same of our clients. If a therapist is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross-contamination. This may result in MindBody Oasis contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.

Clients are asked not to attend for a treatment if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact MindBody Oasis email at contact@mindbodyoasis.co.uk at the earliest opportunity to re-arrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.

Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed treatment or treatment plan to be performed and will be requested to co-sign the New Client Consultation Form. They will be invited to stay in the room for the duration of the appointment and expected to remain present throughout the treatment.

MindBody Oasis holds the right to refuse any treatment if a client is physically or verbally abusive towards any therapist, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban from MindBody Oasis and may also result in criminal proceedings.

Neither MindBody Oasis, including any of their therapists, nor the Holiday Inn Cardiff North hotel management will be held responsible for the loss or damage of your personal items during your time at MindBody Oasis.

Disclaimer

MindBody Oasis provide massage therapy, reflexology, reiki and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. None of the therapists at MindBody Oasis will diagnose, prescribe medication or medical treatment of any kind, unless they are personally qualified to do so, and will always recommend referral to a GP or other qualified medical specialist or practitioner.

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep MindBody Oasis up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.

All therapists at MindBody Oasis may refuse to treat any client or part of their body with just and reasonable cause. MindBody Oasis reserves the right to terminate any appointment at any time if they believe that it is not safe or is not in the client’s best interest to proceed. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.

Your use of our Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us via email: contact@mindbodyoasis.co.uk.

The post Terms and Conditions appeared first on MindBody Oasis.

Please read this Privacy Policy carefully before using the http://mindbodyoasis.co.uk website (the “Service”) operated by MindBody Oasis (“us”, “we”, or “our”).

Introduction

At MindBody Oasis we are committed to protecting and respecting your privacy. This Privacy Policy outlines what information we collect from you, what we do with it, who we share it with and your rights in relation to it. We collect data in order to better serve you with the right treatment, care, support and advice.

If at any point in time you have any questions in relation to this Policy, please address these in the first instance to:
Esther Apoussidis at MindBody Oasis on 07864 056919 or email contact@mindbodyoasis.co.uk.

It is important that the data we collect about you is accurate and up to date. Therefore, please keep us informed of any changes to the data you have provided us during the course of our interactions and performance of treatments with you.

What Information is Collected and How

When you book an appointment with MindBody Oasis we collect personal details, such as your name, email and telephone. We do this by one or more of the following methods:

• online booking capture
• email
• text, and
• telephone.

This information is used to identify you and contact you about the appointments and services you have booked.

To provide a safe and effective therapy treatment we also need to collect information, such as your medical background and lifestyle choices. This information is only used to make sure your treatment is as effective and safe as possible.

Our website uses Cookies and Google Analytics, which means whilst you use our website we also receive information about your computer, such as your IP address, operating system and browser details. This information helps us provide a better website experience for you. Website visitor information is anonymous, but enables us to optimise existing content as well as generate relevant new content that meets the needs of our visitors.

When you buy a gift voucher we collect personal details, such as your name, email, recipient’s name and possibly a postal address. This information is used to identify you and provide the service you have requested.

Consent

When providing us with personal information during the booking of your appointment with us, or on completing your consultation and treatment form, or in making a payment or contacting us in any way about our services, you are giving us your consent to collect and retain that information and use it for the specific purpose of carrying out a requested service or sale.

Our consultation form gives you the option to opt in to our e-mail newsletter subscriber list, which gives us the consent to send you our monthly or occasional biweekly newsletter, providing helpful advice on matters of health, updates on our treatments, special offers and promotions.

Retaining Your Information and Opting Out

For the purpose of legal protection, we are required to hold the personal information you have given to us in the course of providing our services and products for a minimum of seven years. Seven years after your last treatment or product purchase we will permanently delete all your personal information that we hold.

If you withdraw your consent during the seven-year retention period, we will archive your data until the seven-year period expires.  Whilst your information is archived, we will not access or process it in any way except if required by law or for legal protection purposes.

Should you wish to withdraw your consent at any time, please email Esther Apoussidis at contact@mindbodyoasis.co.uk with your request.

In terms of the newsletter, you may unsubscribe at any time by using the link provided in the newsletter or you may email us by using the contact@mindbodyoasis.co.uk email address and writing unsubscribe in the Subject line. Please note that by opting out of receiving our marketing messages, this will not apply to our communications with you in direct relation to a product or service (treatment) purchase.

Reviewing and Updating Information

You have the right to review the personal information we store about you and your treatments at any time. These will be sent as an attachment by email to you. You also have the right to request that we update or amend your data if any of it is incorrect or out of date.

To action any of these rights at any time, please email Esther Apoussidis at contact@mindbodyoasis.co.uk with your request.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our new booking system is provided by a third party called Fresha.com (previously known as Shedul.com). The data that this site captures will include your full name, email, telephone/mobile number. marketing and booking preferences as well as billing address and payment details. Your data and the protection thereof will be subject to their Privacy Policy, so please take care to read this before booking via this system.

Our site (predominantly the blog area) may also contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Data Sharing and Disclosure

Unless required to do so by law or subpeona, we shall not otherwise share, lease, sell or distribute any of the information you provide to us without your prior consent. Our consultation form indicates a consent for GP, healthcare practitioner or other complementary therapist referrals should we deem this an appropriate course of action.

Data Security

Our appointment booking service is provided by Fresha. Your data is stored through using their data storage facilities, databases and Web framework, on secure servers that are always encrypted when in storage and whilst being transmitted across the internet.

Our electronic correspondence and mailing service is provided by both Google and Mailchimp or Mailerlite, who similarly store and transmit client data using secure servers.
Our electronically completed consultation forms and client correspondence are held in a password-encrypted location on our computer.  All client paper records are held in a lockable, fire-proof safe which is kept in an access-restricted location away from the eyes of the general public.

The Fresha system will enable you to pay for bookings online. We also allow you to make payment by cash, iZettle or Sumup (if paying in person on the day of the treatment) or BACS either in advance of the treatment or immediately after completion of the treatment.  We will notify you of any change to this payment arrangement via e-mail.

All credit card detail storage is encrypted through the Payment Card Industry Security Standard (PCI-DSS).  Our third party payment system providers adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.  You are to be mindful of their respective policies and terms and conditions.

We make every possible effort to follow industry best practice in protecting and storing your data, such that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Changes To This Privacy Policy

We reserve the right to update our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and sending you an update via our newsletter if you have subscribed to this. This may be done in order to ensure that our obligations in regard to the use, storage and protection of your data meet current legal requirements.

If our business is acquired or merged with another similar business, your information may be transferred to the new owners for purposes of continuity of services to you.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Complaints or Queries

If, for any reason, you are unhappy with how we are handling your data, please raise your concerns with us first, so that we can seek a resolution. If you are still not satisfied, then you have the right to complain to the Information Commissioner’s Office (ICO).

If you have any questions about this Privacy Policy, please contact us.

The post Privacy Policy appeared first on MindBody Oasis.